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FAQ

All sales are final. No returns unless product is damaged. Please note that due to COVID-19, USPS is taking longer than normal for delivery of packages. We cannot control this, so please expect longer shipping times. We do ship internationally, but please expect longer delivery times.

Angel Policy

Decoupage Queen takes pride in the amount of time and resources we spend on sourcing high quality images for use in our designs. You may not reproduce our designs or any portion of our designs in any way, either by photocopying, photographing, scanning, hand tracing, enlarging, or printing images from our website. Decoupage Queen products are not available on ebay or amazon, only from authorized retailers listed on our website or directly from us. We do not offer digital downloads of any of our designs. We welcome use of our papers for any personal projects. You may sell items you make using our products that are unique one-of-a-kind items and only at small venues such as craft fairs, antique markets, or on your personal etsy shops. You may not mass produce (more than 3 of the same) items made with our products for resale.

wholesale
Wholesale

Thank you for your interest in becoming a retailer for Decoupage Queen papers. We are now accepting wholesale applications! Feel free to contact us at decoupagequeenpaper@gmail.com and let us know about your business and how you think it could align with our products. We'll contact you as soon as possible. Alternatively, you can login here and submit an application online.


glue
What glue?

The mediums for applying decoupage are endless. We love and use Aleene's Collage Pauge in the matte finish because of it's quick drying time and durable finish. There is no "wrong" medium to use. It is really a matter of personal preference and the results may be different with each method. Demonstrations for how to use the products and DIY inspiration can be found at http://www.thdecoratl.com


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My paper is folded or wrinkled

The great thing about decoupage paper is that although it is thin, it is very forgiving. If your paper is folded or wrinkled when it arrives, there is no need to try to flatten it out before using. Once the paper is wet with your decoupage medium, it will even out and the folds / wrinkles will not be noticeable.


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Custom Designs

We spend a lot of time working on the designs so that you can have the most on trend resources for your project. We would love to hear your feedback for things you might be looking for or that we can add to our offering. While we do not do custom, made to order designs, feedback is welcome and encouraged.

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